We understand that sometimes things can go wrong, and you may receive a smart lock that has been bound with the administrator’s fingerprint. In such cases, we are here to help you.
If you encounter any of the above situations, please provide us with your purchase proof, such as your order number or screenshot of your order, and the Lock cylinder ID. You can find the Lock cylinder ID on the packaging or on the lock core of your smart lock. The lock core ID is a series of numbers.
Please contact us, and we will arrange for our engineers to assist you in resetting your smart lock. We are committed to providing you with the best support and service possible.