FAQ

11 articles

How to unbind the administrator fingerprint of Welock fingerprint lock.

Last Updated: 2023年6月29日

We understand that sometimes things can go wrong, and y…

How to use EBL (emergency backup unlocking) to unlock the Welock smart lock?(NOT FOR CHARGING).

Last Updated: 2023年9月21日

EBL EMERGENCY BACKUP UNLOCKING When the battery is dead…

How safe is the Welock smart lock?

Last Updated: 2024年1月4日

Advanced Encryption Technology At the heart of Welock&#…

Can strangers reset the Welock Smart lock directly on the outside?

Last Updated: 2024年1月4日

Under the QR code of the lock, you will notice a small …

Can I use the Welock Smart lock independently without binding it to the app?

Last Updated: 2024年1月4日

Welock smart lock is designed for versatile use, offeri…

Does Welock smart lock require support from a wireless network?

Last Updated: 2024年1月19日

The WELOCK smart lock can be uniquely used for easy use…

Can I use Alexa to unlock the Welock smart lock?

Last Updated: 2024年1月19日

If you’ve ordered our WELOCK wifibox alongside yo…

How to set up Welock Smart Lock smart cards

Last Updated: 2024年1月22日

WELOCK supports adding smart cards through the Lock/APP…

How to turn on/off the lock sound?

Last Updated: 2024年7月24日

Dear customer, To disable the sound:Press and hold the …

How to use the WELOCK mechanical key?

Last Updated: 2025年8月22日

Step 1: Remove the cover.Step 2: Insert the key and tur…