we understand the importance of convenient and secure access to your home or office. That’s why we’ve developed a gateway device that allows you to remotely control your smart lock using our Welock App. (Please note that our gateway currently only supports 2.4GHz Wi-Fi networks and does not support 5GHz Wi-Fi networks.) Here’s how you can bind the gateway and smart lock to enable remote unlocking:
Step 1: Charge the gateway and set it to reset state. Use a USB cable to charge the gateway, and press the reset button to make the gateway enter the reset state. After the red light flashes once, the red light will stay on.
Step 2: Turn on Bluetooth and Location on your phone. To connect the gateway and smart lock, you need to turn on Bluetooth and Connect to Wi-Fi networks on your phone. If you are an Android phone please also open the location function
Step 3: Login to Welock App and click the Add Device button in the left menu.
Step 4: Click the Add Gateway button. The Welock App will automatically search for the gateway.
Step 5: Click on the searched gateway and enter the name and password of the Wi-Fi connected to the gateway. Click the Setting button, and the red light on the Wi-Fi gateway will turn green after connection, indicating a successful connection. If the connection is not successful, please make sure the Wi-Fi and password are correct. Also, make sure the Wi-Fi connected to your phone is the same as the Wi-Fi connected to the gateway. (Please note that our gateway currently only supports 2.4GHz Wi-Fi networks and does not support 5GHz Wi-Fi networks. Please locate the gateway and the lock as close as possible. The gateway supports connecting locks within 5m of an open area.)
Step 6: Bind the gateway with your smart lock. After successfully connecting the gateway to Wi-Fi, you can now bind the gateway with your smart lock. Follow the instructions in the Welock App to complete the binding process.
We hope this guide has been helpful in explaining how to bind the gateway and smart lock to enable remote unlocking. If you have any questions or concerns, please do not hesitate to contact us.