Dear customer,

To disable the sound:
Press and hold the wake-up button for 5 seconds.
Verify the admin fingerprint to enter the settings menu.
Release the wake-up button.
Press the wake-up button 13 times until the screen displays “Turn off sound”.
Verify the admin fingerprint again to confirm the action.

To enable the sound:
Press and hold the wake-up button for 5 seconds.
Verify the admin fingerprint to enter the settings menu.
Release the wake-up button.
Press the wake-up button 13 times until the screen displays “Turn on sound”.
Verify the admin fingerprint again to confirm the action.

We hope this helps! If you have any further questions or concerns, please feel free to reach out.